Shehu Abubakar
IT Networking Professional & Business Relationship Manager
No. 124, Airport Field, Near NIMET Agency Office, Tudun Wada Road, Gusau, Zamfara State, Nigeria., 860231, Gusau, NG.About
Highly accomplished IT Networking Professional and Business Relationship Manager with expertise in designing, implementing, and securing robust network infrastructures while driving business growth through strategic client relationship management. Proven ability to ensure zero downtime in critical operations, optimize service delivery, and facilitate digital financial inclusion for SMEs, consistently achieving activation KPIs and enhancing customer satisfaction. Seeking challenging opportunities to leverage expertise in network design, implementation, security, and business relationship management to drive organizational growth and efficiency.
Work
Moniepoint
|Business Relationship Manager (BRM)
Gusau, Zamfara State, Nigeria
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Summary
Directed business development and client engagement initiatives at Moniepoint, driving the adoption of financial products and ensuring operational excellence across the Zamfara State region.
Highlights
Spearheaded the activation and management of 100+ Moniepoint terminals, loans, and digital services, significantly expanding client access to financial solutions.
Achieved and maintained 99.9% operational uptime for terminal services, directly enhancing service delivery and customer satisfaction.
Cultivated strong relationships with 50+ key customers and SMEs, providing tailored financial solutions and resolving complex issues to drive successful onboarding and retention.
Collaborated with cross-functional teams to optimize branch performance, exceeding activation KPIs by 15% through strategic initiatives and continuous process improvements.
Developed and delivered comprehensive training programs for 20+ new agents, enhancing their performance and adherence to operational best practices.
Various Projects
|Network Engineer / IT Professional
Gusau, Zamfara State, Nigeria
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Summary
Provided expert IT networking services for various projects, focusing on infrastructure design, implementation, and security for Small and Medium-sized Enterprises (SMEs).
Highlights
Designed and implemented robust LAN/WAN infrastructures for 5+ Small and Medium-sized Enterprises (SMEs), enhancing network reliability and scalability.
Configured and maintained critical Cisco/Juniper networking equipment and services, including VPNs, DNS, DHCP, and TCP/IP, ensuring optimal network performance.
Proactively monitored network performance and conducted security audits, reducing potential vulnerabilities by 20% and minimizing downtime through effective troubleshooting.
Mentored and guided junior technical teams on best practices for network security and optimization, improving overall team efficiency and adherence to industry standards.
Education
Federal University Gusau
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Diploma
Information Technology
Sambo Secondary School, Gusau
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Senior Secondary Certificate
Senior Secondary Certificate
U.B.E Low-Cost Primary School, Gusau
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Primary Education
Primary Education
Languages
English
Hausa
Skills
Networking & IT
LAN/WAN design, Cisco/Juniper configuration, TCP/IP, DNS, DHCP, VPN, network troubleshooting.
Network Security
Security auditing, risk assessment, firewall management.
Business & Finance
BRM Moniepoint, client relationship management, SME activation, loan facilitation.
Software & Tools
Moniepoint platform, MS Office, network monitoring tools.
Soft Skills
Problem-solving, teamwork, performance monitoring, client engagement.
References
Auwal Dahiru
Zaffan Cyber Café, Gusau, Email: zaffancafe@gmail.com, Phone: 07038877803